Customer Service & Sales ONLINE Class (40 Hours)
Class Date: February 17 - March 28, 2025
Instructor: S. Wallace
Tuition: $600
Workforce Credential Grant (WCG): $200

Customer Service and Sales Certification IN PERSON Class (40 Hours)
Class Date: Fall 2025
Class Days: Mondays, Wednesdays, & Fridays
Location:  Camp Workforce Center – Franklin Campus
Instructor: A. Artis
Tuition: $600.00
Workforce Credential Grant (WCG): $200

The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). Individuals taking the course will learn:

       • Products and services
       • Assessing and meeting customer needs
       • Preparing for selling, gaining customer commitment and closing the sale
       • The basics of store operations and inventory control
       • The process of merchandising
       • The importance of common employability skills
       • Crafting a polished resume

Workforce Development
 Backflow Prevention Community Education Program for All Adults Crane Operator Customer Service and Sales Certification Customized Training ed2go Online Training Encore Fast-Track Healthcare Program FastForward Out-of-School Youth Program Fast Track Welding with AWS Certification Financial Assistance Forklift, Clamp, & Reach Truck Operator Hampton Roads Workforce Council Marine Welding Program Heavy Civil Construction Heavy Equipment Operator HVAC (Heating, Ventilation, and Air Conditioning) Information Technology and Computer Certifications Isle Maritime Trades Academy Logistics Certifications Medication Aide NACCE/STEM program NCCER Industrial Maintenance Electrical & Instrumentation Outside Machinist Parenting Education Seminar Photography Recruiter Rigger and Signal Person Truck Driver Training Virginia Ship Repair Association Pre-Hire Marine Welding Program Workforce Development Facilities Rental Workforce Registration WorkKeys (CRC)