Customer Service and Sales Associated Credential: Customer Service and Sales Certification
Dates: To Be Determined
Days/Times: Tuesday/Thursday, 5:00 – 9:00 PM
Location: Camp Workforce Dev. Center 100 North College Drive Franklin, VA 23851
Room: TBA
Instructor: D. Stokes
Tuition: $500 (includes textbook and 1 certification exam)
Workforce Credential Grant (WCG) Price: $167

Must be 16 years or older. No High School Diploma or GED required. The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). This course prepares you to take the NRF Customer Service & Sales certification exam (textbook and exam voucher covered in tuition fee). Individuals taking the course will learn:

  • Products and services
  • Assessing and meeting customer needs
  • Preparing for selling, gaining customer commitment and closing the sale
  • The basics of store operations and inventory control
  • The process of merchandising
  • The importance of common employability skills
  • Crafting a polished resume

Learn more – Customized Training

For more information, please contact Workforce Development at workforce@pdc.edu or call 757.569.6050.