Information from Cell Phone & Internet Providers

All four major cell phone carriers have committed to provide at least 60 days of unlimited internet access from mobile devices and 20 GB of hotspot data to connect computers to the internet through mobile devices, so most students should be OK using their cell phones to access online learning resources.

Students with plans from smaller carriers will need to check their providers data policies during the COVID-19 response. 

Verizon’s COVID-19 updates
AT&T’s COVID-19 updates
T-Mobile’s COVID-19 updates

Also, Spectrum and Comcast have provided information at the following links:

http://links.email.spectrum.com/servlet/MailView?ms=MzIwNTI1NTES1&r=MzAxNTI3MzY4NTAzS0&j=MTY2NDI3OTQ0OAS2&mt=1&rt=0

https://corporate.comcast.com/press/releases/internet-essentials-low-income-broadband-coronavirus-pandemic

To sign up, applicants can simply visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.

Online Connectivity for Students Who Lack It

• FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
• Charter Free Internet offer for 2 months
• Altice/Suddenlink response: offers 30 MB internet to any new subscriber free for 60 days.  No late fees or terminations for existing customers. Applicable to some rural localities